Project, Spa & Wellness Management
Walailuck (Gift) Kongsawat holds a Postgraduate Diploma in Hotel & Tourism Management from the Hotel and Tourism Management Institute in Switzerland, and has a long history in spa management.
Gift’s history includes working with Cheval Blanc Randheli (LVMH) in the Maldives; Banyan Tree Spa Mayakoba in Mexico; Banyan Tree Spa Phuket in Thailand; and Angsana Riads Collection in Morocco.
Gift is well-versed in all aspects of spa management, including: Developing spa menus adapted to local supplies and sources; controlling and optimizing all spa cost and expenses; working closely with Sales & Marketing to plan annual strategy for in-house and external guests; supporting training for the spa team in techniques such as up-selling programs and customer service; and working closely with hotel PR and media for external coverage.
During her time working with LVMH and Banyan Tree, Gift participated in a number of resort opening where she managed the project opening of Spa, Wellness, Food Beverage and Retail facilities.