Blog Category: Resorts & Hotels
10 Minute Tip for Crafting the Perfect Customer Service Experience
Crafting a top notch customer service for your guests can seem overwhelming, no matter how hard you work at it and no matter how much advice you get. Still, Forbes magazine manages to do a pretty good job in distilling some key points to perfecting your customer service, and in 10 minutes no less! It…
Insider Tips from a Former Front Desk Manager
Conde Nast Traveler digs into the “secret” do’s and don’ts from a former front desk manager to share the best (and most effective) ways to make a complaint to your front desk. Some of the tips seem more like common sense (“Do be specific about your complaint”), while others can be great reminders to us…
365Playground Team Visits Slovakia’s First Culinary Studio Dedicated to All
The 365Playground team (both big and small!) recently paid a visit to Foodie at the Atrium Hotel, to launch and test the first culinary studio in Slovakia truly dedicated to creativity and fun for all ages. Enjoy this candid look inside in our photo gallery below.
Marriott Looks to Block Wifi Access
Hospitality chain Marriott and hotel lobby American Hospitality & Lodging Association are taking on the likes of Google and Microsoft in their quest for wifi control within their conference areas. In their petition to the FCC, they’ve requested permission to block guests’ ability to use their phones as wifi hotspots within event spaces, forcing them…
Foodie, First All-Inclusive Cooking School in Slovakia, Opens
We are proud to announce the opening of Foodie, by Trinity Hotels & Resorts! We are particularly excited as Foodie is the first cooking school in High Tatras, as well as the first cooking school in Slovakia which is dedicated to all generations, including children. Foodie’s cooking school is dedicated to everything from corporate team…
Flying Into the Future: Four Seasons Adds New Branded Jet
As true pioneers in the hospitality industry, several luxury hotel brands have taken innovative strides into the future of bespoke services by providing guests with an intimate, private jet experience. While these well-known names — including Cheval Blanc Randheli, Conrad Ranghali, and Soneva Fushi — continue to grow their personalised services for guests, the Four…
Perfecting Continuing Luxury Travel Trends
While each year brings a host of hot new trends within the travel industry, it is important to fine-tune those concepts created in the years previous. The Telegraph UK highlights some continuing developments that have been adopted and refined to match the tastes of luxury travelers: Bringing Non-Travel Branding Into the Travel Sector Non-travel luxury…
Thanyapura Hosts Davis Cup
Thanyapura Phuket hosted the Davis Cup matches between Thailand and Hong Kong this year, after the Lawn Tennis Association of Thailand (LTAT) chose to move the Asia-Oceania round one clash from Bangkok due to the political unrest. The tournaments were aired live on TRUE Visions (True Sports 7) February 14th through February 16th. Many members of…
TheWayIFeel Custom Collection
Its quickly becoming more and more difficult for all successful hotel boutiques and concept stores to offer unique products to their consumers, which could impress such well-traveled customers who look for something more than widely available souvenirs. TheWayIFeel, on the other hand, makes a point to hunt down the treasures created by local artists and a…
2014 Trends: Adapting Technology to Meet Guest Expectations
A recent poll conducted by SmartBrief.com and sponsored by The Wall Street Journal took a close look at the changing demands of hotel guests in regards to their technology expectations during their stay. Rather than an exploration of what the tech industry is projecting, the study really delves into the perspective of everyday travelers. Here’s…